Please click the on the link below to visit the Blackboard Help Website:  https://help.blackboard.com/Learn/Student/Original...

Types of Availabilities   Airplane—The out of office reply is set in Microsoft Outlook  Orange icon—Busy You'll get all message and call notifications  Red icon—Do not disturb You wont get any notifications, but you'll see your unread indicators, so you can see the messages you haven't viewed.  Moon—In quiet hours Mutes all notifications and incomin...

Resetting the Webex Application     In an effort to help in troubleshooting issues with Webex, we may ask you to reset the application. Please note, all customized settings will be lost. Click your profile picture in the upper left-hand corner  Click Help button Click Health Checker Click Reset database button Click Yes button The Webex application ...

Windows  Click File Click Print Select Printer in the drop-down CCAC-Black-and-White on printers.ccac.org CCAC-Color on printers.ccac.org CCAC-Booklet-Color on printers.ccac.org (only certain users will see this option) Adjust other printer settings to your needs Click Print  After clicking print, your print job will be in a queue You will have to p...

Click on your Profile picture Click Settings Click Audio Click the drop down to change what devices have a ringer or an alert Select the Speaker in which you want to hear your audio Select the Microphone you want to use when speaking Check box Automatically adjust volume Check box Remove background noise Click Save...

How-To Video How-To Directions Hover over the filethat you would like to share Click the Share icon Type the name of the person(s) you would like to share with and click their name to add them Click the eye icon and select the access you want them to have Click Invite to send an email invite To Share by link, click the settings icon to change the se...

Printing from CCAC Computer Printing From A CCAC Computer Windows  Click File Click Print Select Printer in the drop-down CCAC-Black-and-Wh Windows  Click File Click Print Select Printer in the drop-down CCAC-Black-and-White on printers.ccac.org CCAC-Color on printers.ccac.org CCAC-Booklet-Color on printers.ccac.org (only certain users will see this...

All software requests for students, faculty, staff and administrators will be evaluated and approved through the appropriate channels.  Various factors need to be considered for each software package including licensing, cost, network implications, security implications, and possible overlap with existing software packages at the college.  Please se...

Open up the Microsoft PowerPoint program Create a blank presentation or open up an existing presentation Click Poll Everywhere in the menu ribbon Click Log in  A dialog box will appear for you to log into Poll Everywhere. Click Launch log-in window Click Authorize Close the window A New window will open If the window doesn't open automatically, clic...

A Poll Everywhere ‘Activity’ is a single question or prompt you pose to your audience. Activities allow presenters to gather responses or questions from the audience. Below are examples of the most common activities in Poll Everywhere.  Multiple Choice Enter your question or prompt Enter the response options you want the audience to select from To a...

iOS Mobile Device ***You must be on the CCAC Wireless if you are printing from a personal device*** Installing Mobility Print Client  Open up browser Navigate to https://print.ccac.edu:9164/client-setup/known-host/ios.html Click Download Dialogue box will display, click Download Tap Allow Tap Close Go to you iOS mobile device settings Tap Profile Do...

As you may be aware, the college is looking to move forward with the implementation of a managed print & scanning solution. The goal of this initiative is to provide formal industry standard processes around printing and print management, optimize printing operations, upgrade our printers to current equipment, and improve upon the available feat...

Please Note:  All students begin each semester with a credited balance of $20.  Once you add funds, they cannot be removed from these accounts.  Funds added to the print system will not carry over from one semester to the next.  You can only have a maximum of $20 in the print system, and you can only transfer over $5 at a time. Go to print.ccac.edu ...

Windows  Navigate to the Webex Downloads Page Click on Green For Windows (64-bit)  Click on the download Click Next Click Finish Delete iOS  Navigate to the Webex Downloads Page Scroll down to Other Download Options Click on the drop-down Select the Operating System Click on Default Settings Delete...

Info Please use the following information to contact Examity if you need to report an issue to them.  Contact Examity Support at 855-392-6489 or support@examity.com. You can also access Examity help in your Blackboard site and begin a chat session with Examity Support. Find answers in the CCAC Help Center Knowledge Base Use the help built-in to each...

These modalities are describes on the CCAC website at Course Offerings Options.  On-Ground, Face-to-face These are classes with specified meeting times that are conducted at one of the college campuses or centers. These include lectures, labs, studios and activity classes. Section numbers like: AC01, BC72. Look for this notation under location in th...

Video Conference Meeting Zoom is the college wide application for video conferencing (2 or more people).  Click the phone symbol in the navigation menu Click in the Search or dial section Type in the 4-digit extension or the full 10-digit number   You can also click the numbers on the number pad to dial your 4-digit or 10-digit number Click the gree...

Downloading and Logging into the EAB Navigate Student App Downloading and Logging into the EAB Navigate Student App Navigate Student App The app is for students only. Faculty and Staff should use t Navigate Student App The app is for students only. Faculty and Staff should use the web browser to log in.  Web Browser Open up any web browser (Chrome, ...

Before you decide to withdraw from a course If you are using financial aid, it is highly recommended that you speak with the Financial Aid office prior to withdrawing from your class(es).   Did you check with the Dean of Students to see if there is help before you withdraw from the class(es)? What does "Withdraw" mean? A withdraw occurs after the dr...

What is a CCAC NetID?  You can think of your CCAC NetID as your digital passport. Your CCAC NetID is a unique username that grants you access to a wide range of CCAC services.  Your CCAC NetID Account contains your username and password.   All admitted students can create a CCAC NetID account.  To determine what systems and applications your CCAC Ne...

Go to ccac.navigate.eab.com and Click Login with your School Account, then login with your CCAC NetID Click Appointments   Click Get Help to open the New Appointment page Select from the drop down “What type of appointment you like to schedule”, Select "service" and "Pick a date". Note that some services will require a course. After selecting those ...

CCAC provides students with apps and programs to use in your classes, to access college services and more! To help you be successful at CCAC, you are expected to use these systems in your college journey.  CCAC NetID Account Your NetID Account is a specific username and password that you will use to log into CCAC's applications and systems, such as ...

Click the Set a status area  Click on a status from the list  If you want to create a custom status, click Set a new status Click in the Type your new status field Type your custom status  Statuses can be up to 75 characters  Click the Save button You can add up to 5 additional statuses ...

Go to https://www.webex.com/downloads.html Click Windows (64-bit) Locate your d ownload Click and open your download to start the installation process From the Webex Setup wizard click Next A dialog box will appear showing you the progress of the download Click the check box to make sure Webex launches after installation Click Finish WebEx will open...

For help utilizing the technology within the Boyce Campus Auditorium.  Please note that these instructions are only for Quick Set mode, which is designed for self-service.  If you require the use of full system mode, please contact the ITS ServiceDesk to schedule a support call. Power & Setup Turning on Equipment  Locate the touch panel on the s...

Power and Setup Turning on Equipment Locate the touch panel near the right side of the window If the system doesn't awake, tap the screen Tap “Video”if you wish to use the projector/screen either with or without audio.   The image below shows what the screen will look like when powered on  Tap “Audio Only”if you wish to only use audio within the spa...

Downloading the Video from Zoom Downloading a Video from a Zoom Meeting NOTE During the meeting, you must have chosen the option to ... NOTE During the meeting, you must have chosen the option to "Record to Cloud."  From a web browser, go to ccac.zoom.us Click the Sign In button Enter your CCAC username and password Click the Sign in Button Click th...

Navigate to Polleverywhere.com  Click Sign up Click I'm a presenter Fill out the required Information  Once you enter your CCAC email Address, a new screen will load Confirm your CCAC email address Click Log in with CCAC Enter your credentials on the CCAC SSO page Click Sign in Confirm your information Click Sign up for my Poll Everywhere account On...

Staff, Faculty, and Administrators, please disregard the cost associated with Printing. These costs are only applicable to students. Release Using ID Card Walk to a Printer Use the ID Badge Scanner to scan the barcode on the back of your CCAC ID Card To print all jobs associate with you click Print all  To print specific jobs associated with you cli...

Log on to the Cisco Voicemail System  Press 4 on the keypad Press 3 on the keypad Press 2 on the keypad At the tone, record your name  Press # on the keypad to end the recording...

Navigate to https://www.polleverywhere.com/ Click Log in Enter Your CCAC email address Click Next Confirm your CCAC email address Click Log in with CCAC Enter your CCAC credentials Click Sign in Once you click Sign in, you will be taken to the Poll Everywhere homepage...

Walk up to a printer Load the paper  Paper Tray (need image) Scanner (need image)  On touch pad, tap Access  Device Confirm information, and tap Access  Device Tap Copy Set/Confirm your settings Click here for documentation on advanced copy settings     Enter in number of copies needed Select Start button If using a color printer, you will see a B/W...

What is Scareware?  A malware attack that claims to either have detected an issue or a virus on your electronic device. Scareware is the gateway to a more intricate cyberattack and not an attack in and of itself. The Scareware will direct the user to either call a number, download software or buy a program to remove the issue.  How is Scareware Used...

Click on your Profile picture Click Settings Click Video Chose the Camera you want to use from the drop-down menu If not already checked, Click check box Mirror my Video If not already checked, Click Enable HD Click Save...

Walk up to a printer Load the paper  Paper Tray (need image) Scanner (need image)  Tap Scan  Tap a location of where you want the scan to save  F:Drive (Staff, Faculty, and Administrator)  Email One Drive Confirm the informationprovided  F:Drive (Staff, Faculty, and Administrator)  Email One-Drive Tap Start Scan will begin to process Tap Scan Next p...

General Audio Notes NOTE: Utilize a dedicated headset during the meeting.  This will allow for clearer and higher quality audio to come through during the presentation. BEST PRACTICE: Make sure to keep your audio muted during the meeting until you are ready to speak. Using Dual Monitors- Selecting the Display Orientation  NOTE: When using dual monit...

From a web browser, go to www.onedrive.com Click Sign-In Enter you CCAC email address Click Next Enter you CCAC password Click Sign in If you a see other prompts, choose the one(s) that is best for your current situation  Once signed in, you will see the OneDrive Home Screen Info OneDrive provides 100GB of cloud storage to all CCAC students. For ins...

Power and Setup Turning On Equipment Turning On the Boyce Gymnasium A/V Equipment Locate the touch panel in the grey lock box Open the lock box If the system doesn... Locate the touch panel in the grey lock box Open the lock box If the system doesn't awake, tap the screen Tap the Start button The system will begin turning on Turning Off Equipment  T...

Status and Preferences  Profile and Preferences In the app header click the Status and Preferences button to update your picture or name, access your settings and preferences, and set your availability. If you have some important work to finish or are on a call, let people know that you don't want to be disturbed: whether that's for a few minutes or...

What is Zoom? Zoom is a new way for students and instructors to learn and communicate. Zoom works online so you can use it most anywhere. It is a 2-way audio/video and screen sharing connection with your instructor.  Why use Zoom?  Using Zoom is convenient, works on computers and mobile devices, and your instructors will be using Zoom to connect wit...

Android Navigate to the Google Play Store Search for WebEx Tap Install Tap Open Tap Get Started Enter your CCAC email address  Tap Next This will take you to the CCAC SSO page Enter your CCAC Credentials    Optional: Tap the Remember my NetID username Tap Sign in  Click Got It This will take you to the main screen   Delete iOS Navigate to the Apple ...

Open a web browser, and navigate to print.ccac.edu  Enter your CCAC Netid and Password Click Recent Print Jobs Find the Job they want refunded  Click Request Refund Fill out the information  Click Send An administrator will review your transaction You will see the status of the refund in your list of Recent Print Jobs Once a refund is granted, it sh...

A Poll Everywhere ‘Activity’ is a single question or prompt you pose to your audience. Activities allow presenters to gather responses or questions from the audience.  Open up a browser, and navigate to the Poll Everywhere website The URL is www.polleverywhere.com  Sign-in to the CCAC SSO page using your CCAC credentials Click Activities on the home...

If you are moving to a new office location, please reset the pin to the phone first. If you can't sign into the voicemail system, you wont be able to record a new greeting.  Log on to the Cisco Unity Voicemail System Press 4 on the number pad Press 1on the number pad After the pressing 1, the Cisco Unity Voicemail System, will play the current greet...

Locate the Remote Point the remote at the projector, and press the Power Button The projector should now power on  ...

Open up a browser, and navigate to the Poll Everywhere website The URL is www.polleverywhere.com  Sign-in to the CCAC SSO page using your CCAC credentials Click the Reports button Select Create report Select the report type Click Continue Click the activity type  My Activities Shared with me Select the activity  Click Create report A new tab with th...

Delete Portable DVD Player     ***If the DVD player is already plugged into the machine please skip to step 6*** Locate the portable USB DVD player Plug the USB into the computer  Open the DVD Player Insert the DVD Close the DVD Player  Click on the start button on the computer desktop Locate and click on the VLC Media Player in your software list P...

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Image of the full CCAC status web page Up, Affected, and Down Dashboard This part of the status page displays how many services are up and running, affected, or are down. This part of the webpage also displays buttons for the servicedesk and how to subscribe to a service(s). Delete Notifications and Planned Outages for ITS Maintenance  This part of ...

How To Video   How-To Directions Once signed-in, click upload Locate and click on the file you want to upload Click Open The Uploading to OneDrive dialog will show you the progress Once the dialog box disappears, your file should be successfully uploaded    To Learn More Link Upload photos and files to OneDrive - Microsoft Support...

Power & Setup Turning On Equipment in Quick Set Mode Turning On the South Campus Theater A/V Equipment using Quick Set Mode Locate the touch panel backstage / stage left If the system doesn't awake, tap th... Locate the touch panel backstage / stage left If the system doesn't awake, tap the screen Tap the CCAC Logo Tap the blue Quick Set Mode bu...

Open Adobe Acrobat (Reader or Pro version) Click Edit Click Preferences Click Signatures Under Identities & Trusted Certificates, click the More button  Click Windows Digital IDs Click the “+” icon Select  Add a new self-signed digital ID Click Next Enter your Name, Organizational Unit, and Email Address Click Finish Close the Digital ID and Tru...

Click on your Profile picture Click Settings Click Video Click Change Virtual Background Click on preferred virtual background Click Save...

The college has implemented managed print and scanning solutions college wide. The goal of this initiative is to provide formal industry standard processes around printing and print management, optimize printing operations, upgrade our printers to current equipment, and improve upon the available features. Additionally, the goal is to expand access ...

Delete The College computer equipment and network are intended for academic and business use. To protect our users and resources from either intentional or unintentional harm, URL filtering is installed. Content that will be blocked:  Academic Fraud Sites that promote educational fraud, including but not limited to plagiarism and cheating. Adware Si...

Subscribe to All Services Navigate to the status.ccac.edu In the upper-right hand corner, click Subscribe Click Email or Phone to select where the notifications go to Enter email address or phone number Click box to accept terms and services   Click Next Confirm All Services is selected Click the box to only send the minimum number of incidents per ...

This article will describe steps to take in order to prepare exams, tests, and quizzes in Blackboard and Examity.  Review and complete the steps in each of the four sections listed.  If you have questions or need support, see the last section “Support & Training Options”.   1. Blackboard Site Course Settings  Under Course Availability, confirm t...