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CCAC Supportal
CCAC Supportal
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CCAC Supportal will allow you to view any open, pending, resolved, or closed tickets associated with requests or incidents you have submitted.  If you are experiencing an issue you may have had in the past, viewing your Resolved or Closed ticket history may offer you a quick solution.

  1. To visit the CCAC Supportal please click the direct link on MyCCAC or visit https://ccac.freshservice.com/support/home
  2. Click Login
  3. Enter your CCAC email address
  4. Click Next
  5. Enter your CCAC password
  6. Click Sign in
  7. Verify your identity using multifactor authentication
  8. Click Yes, this is my device (to remember your Sign in), or No, other people use this device
  9. Select either No or Yes
  10. Click the hamburger menu in the upper left
  11. Click Tickets
    1. (Optional) Alternatively, you can scroll to the bottom of the Supportal home page
    2. Click on View all beneath the Open tickets tab
  12. Your view will default to either Open or Pending, or All Tickets, depending on the way you access it
  13. To change your ticket history view, click the dropdown arrow and make a selection
    1. Select Resolved or Closed to find solutions to issues you may have submitted in the past
  14. Click the Sort by drop-down to adjust the sorting criteria. The default will sort the tickets based on date created in descending order
    1. You can also use the search function to search for tickets
  15. Click on the ticket title
  16. Scroll down to view ticket details such as Agent Responses, Status, or Resolution Notes, if the ticket has been resolved
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