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CCAC Supportal
CCAC Supportal
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CCAC Supportal will allow you to view any open, pending, resolved, or closed tickets associated with requests or incidents you have submitted.  If you are experiencing an issue you may have had in the past, viewing your Resolved or Closed ticket history may offer you a quick solution.

  1. To visit the CCAC Supportal please click the direct link on MyCCAC or visit https://ccac.freshservice.com/support/home
  2. Click Login
  3. Click Sign in with SSO
  4. Enter your NetID username and password
  5. Click Sign in
  6. Click the hamburger menu in the upper left
  7. Click Tickets
    1. (Optional) Alternatively, you can scroll to the bottom of the Supportal home page
    2. Click on View all beneath the Open tickets tab
  8. Your view will default to either Open or Pending, or All Tickets, depending on the way you access it
  9. To change your ticket history view, click the dropdown arrow and make a selection
    1. Select Resolved or Closed to find solutions to issues you may have submitted in the past
  10. Click the Sort by drop-down to adjust the sorting criteria. The default will sort the tickets based on date created in descending order
    1. You can also use the use the search function to search for tickets
  11. Click on the ticket title
  12. Scroll down to view ticket details such as Agent Responses, Status, or Resolution Notes, if the ticket has been resolved