- To visit the CCAC Supportal please click the direct link on MyCCAC or visit https://ccac.freshservice.com/support/home
- Click Login
- Click Sign in with SSO
- Enter your NetID username and password
- Click Sign in
- Click on Something is Broken or Not Working
- In the Requester field, enter your email address
- In the Support Location field, click the dropdown and select your location
- In the Subject Field, type the Subject of your issue
- From the Type of Issue field, click the dropdown and select the category associated with your problem
- From the Sub-type of Issue field, click the dropdown and select the category associated with your problem
- In the Description Field, enter any additional information you have relating to the problem
- If you have a screen shot or picture click Attach a file to upload it to the request
- Click Submit
- You will receive a confirmation email with a link to check the status of your ticket