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 Welcome! 

We are glad to have you on the team! Below are sections of information that we think will be helpful for you on your first few days using the technology that is provided to you by CCAC's IT department. On the right-hand side, is also a table of contents to help you quickly navigate to information you may need.

 

Account Information

NetID Username

Your NetID Account will allow you to access all of CCAC applications and systems using your NetID username and password to log in. 

Example of a Username

Person's Name: John Doe
Username will be 1st letter of first name and full last name. A number may follow if it is a common username.
Example: jdoe02

 
 
 

Password Criteria

 
 

Personal Account information

You can reach out to Human Resources to have your information updated, or use CCAC Self-Service to update your information.  You can update your address, email, phone number and more through the CCAC Self-Service.

 
 

Profile Picture

Delete

Headshots

It is highly recommended that you request a time to meet with the CCAC Marketing Department to have a professional headshot taken. 

Requesting a Headshot from CCAC Marketing

Taking a Professional Profile Photo

  • Use a recent photo of yourself.
  • Wear appropriate attire. Refrain from wearing bright white, strong colors, tight patterns, or large reflective jewelry.
  • Take a photo with the right expression.
  • Keep your head straight.
  • Avoid distracting backgrounds.
  • You should be the only subject.
  • Take the photo in soft, natural light.
  • Do not use the CCAC logo, seal, icons, ect.

Setting Up Your Profile Photo

  • Crop the picture from the top of your shoulders to just above your head so that your face fills the frame.
  • You face should take up at least 60% of the frame
  • Use a high-resolution image (400x400 pixels)



How to Add Your Profile Photo

Add a Profile Picture from the Outlook Application - CCAC's Help Center (This will also update Webex)
Adding a Profile Picture to your CCAC Zoom Account - CCAC's Help Center  

 
 

 

1st Time Account Setup

Your account will have a default password, this password will need changed the 1st time you log into a CCAC application/device. 

Default Password Schematic

 xX#######

  • x Represents the lower-case first letter of your first name
  • X Represents the upper-case first letter of your last name
  • ####### Represents your 7-digit Colleague ID #

Example password for John Doe, with Colleague ID of (0000001): password: jD0000001

 

Best Practice

Setup your account on-site using a CCAC device that is connected to the CCAC network. 
This can be either through a desktop computer or CCAC laptop.

 

On-Site

Once logged in with your username and default password, Windows will automatically prompt for the password change. You will need to create a new password that meets CCAC password requirements. Use the “Password Criteria” tab above for the list of requirements.  

Off-Site

Go to the MyCCAC Hub at my.ccac.edu to sign in. You will enter your username and default password. It will provide a prompt to change the password. Next you will need to create a new password that meets CCAC password requirements. Use the “Password Criteria” tab above for the list of requirements. 

 
 

 

Accessing and Logging In

Single Sign-On (SSO)

CCAC uses single sign-on for almost all of our applications. Single sign-on is an authentication system that allows you to log in with your CCAC NetID account to most of the CCAC applications and systems. Single sign-on allows you to log in once and access services without re-entering authentication factors. 

 

When logging into an application look for a button that says “Single Sign-On” or “SSO”, then you will be taken to our SSO sign on page.

 
 

Multi-Factor Authentication (MFA) Setup 

For an added layer of security, certain CCAC applications or systems may prompt you to use Microsoft Multi-Factor Authentication to confirm that you are logging into your account.

Please make sure you have set up the Microsoft Multi-Factor Authentication before trying to log in

If you have not yet setup the Microsoft Multi-Factor Authentication there are instructions available in the Help Center article titled Adding Multi-Factor Authentication (MFA) to your account using Microsoft Authenticator.

The latest instructions on how to sign in using Microsoft Multi-Factor Authentication are available directly on the Microsoft website. 

 
  1. Go to any website or application that requires authentication, such as https://m365.cloud.microsoft/
  2. Enter your CCAC Email address and click Next
  3. Enter your CCAC Password and click Sign in

 

Verify your identity using the Microsoft Authenticator app

  1. Tap or Click the popup on your phone saying ‘Approve sign-in?’. 
  2. Enter the number shown on the computer screen into the phone
  3. Tap or Click Approve on your phone
  4. If you are using a computer that only you have access to, you can click Yes when asked if you would like to "Stay signed in?"
  5. You will then be redirected back to the site you were trying to access.
 
 

This option will no longer work after February 1st. Click here if you understand.

Verify using a text message

Microsoft will be removing this authentication option

Beginning February 1, Microsoft will no longer allow phone call or text message authentication for MFA. You will need to use the Microsoft Authenticator method to verify your identity when signing in.

 

  1. You will get a text message saying “Use verification code xxxxxx for Microsoft authentication”. 
  2. Enter the numbers shown in your text message where it says Code on the login page on the computer
  3. Click Verify
  4. If you are using a computer that only you have access to, you can click Yes when asked if you would like to "Stay signed in?"
  5. You will then be redirected back to the site you were trying to access.
 
 

 

 
 
 
 

 

Office Equipment

Laptop

As a new employee, you will be assigned a CCAC Laptop. You will need to sign the laptop agreement to use your CCAC provided laptop. You will log into the PC using your CCAC NetID account. 

CCAC ITS department has developed an upgrade cycle for devices. This means ITS will replace your device, it is not guaranteed all files will import onto the new device. If the device is failing or should need to be restored to the CCAC base image, your files will not be recovered. 

Best Practice

At the End of Your Shift, restart (not shutdown) your PC at the end of your shift. Restarting your PC will allow it to delete the stored memory, etc. within Windows. Also, our systems will install updates and patches to your device while no one is logged in. If you are logged in, the system will not do updates. 

 
 
 

Docking Station

Warning

If this is the first time using the docking station you may need to approve it, click here for directions. 


Laptop is Off

  1. Plug the docking station cable into the laptop
  2. Press the power button on the docking station
  3. The laptop will turn on (this may take up to 20 seconds)


Video

 


Laptop is On

  1. Plug the docking station cable into the laptop
  2. The laptop will begin to recognize the devices attached to the docking station (this may take up to 10 seconds)
 



 
 

Desk Phone and Voicemail

Many frequently asked questions about your desk phone can be found here: Desk Phone List of Articles

Many frequently asked questions about your voicemail can be found here: Voicemail List of Articles

Setting up your voicemail

Voicemail Password Criteria

  • Must be 5 or more digits long
  • Cannot be a numerical patter for example: 5678 or 5555
  • Cannot be your PIN number cannot be 2580
  • Cannot be something you used in the past
If you get invalid PIN number when resetting, try a different combination


Office Desk Phone

  1. Press the Messages Key
  2. You will be prompted to enter your PIN, 1234 and then #
  3. You will be asked to record your name, greeting, and to change your PIN
  4. Your greeting and PIN number are now setup

Off Campus

  1. Dial your 10 digit office number
  2. Press * when you hear your voicemail message begin to play
  3. Enter your 4 digit extension
  4. You will be prompted to enter your PIN, 1234 and then #
  5. You will be asked to record your name, greeting, and to change your PIN
  6. Your greeting and PIN number are now setup


 
 

Printing 

Many frequently asked questions about your desk phone can be found here: Printing (Print Management) List of Articles

User Guide for Print Management

Windows 

  1. Click File
  2. Click Print
  3. Select Printer in the drop-down
    1. CCAC-Black-and-White on printers.ccac.org
    2. CCAC-Color on printers.ccac.org
    3. CCAC-Booklet-Color on printers.ccac.org (only certain users will see this option)
  4. Adjust other printer settings to your needs
  5. Click Print 
    1. After clicking print, your print job will be in a queue
    2. You will have to physically walk to the printer to release the job 
 Delete 

MAC

  1. Click on the printer icon
  2. Select Printer in the drop-down
    1. CCAC-Black-and-White on printers.ccac.org
    2. CCAC-Color on printers.ccac.org
    3. CCAC-Booklet-Color on printers.ccac.org (only certain users will see this option)
  3. Adjust other printer settings to your needs
  4. Click Print 
    1. After clicking print, your print job will be in a queue
    2. You will have to physically walk to the printer to release the job 
 Delete 

 

 
 

 

Standard Office Equipment and Technology Standards

 

Saving Files

Information

CCAC Laptops are owned and managed by CCAC. Data should never be stored on the physical device, see below on when and where to store files and information. The college uses OneDrive, as it's cloud storage solution. You should never store any CCAC files or information on another cloud account, personal cloud or storage device. 

 

Personal Identifiable Information (PII) Compliance

Due to Personal Identifiable Information (Any representation of information that permits the identity of an individual to whom the information applies to be reasonably inferred by either direct or indirect means) all information related to CCAC should be stored on a CCAC approved storage system.

 

Personal Information

CCAC Laptops are owned and managed by CCAC. You should never store personal information, log into personal accounts or connect and sync your personal accounts to a CCAC device. 

 

 

CCAC ITS department has developed an upgrade cycle for devices. This means ITS will replace your device, it is not guaranteed all files will import onto the new device. If the device is failing or should need to be restored to the CCAC base image, your files will not be recovered. 

 
 

Personal Files - OneDrive

OneDrive allows you to store your files within a secure CCAC cloud service. You can upload, edit, share, and remove files. Many frequently asked questions about OneDrive can be found here: Microsoft OneDrive Articles

 
 

Department Files - SharePoint

SharePoint allows you to store your department's files within a secure CCAC cloud service. You can upload, edit, share, and remove files. You can also provide permissions for who has access to specific files. Many frequently asked questions about SharePoint can be found here: SharePoint Team Site Articles

 
 

Videos

Videos should be stored on CCAC Video account or on CCAC's Panopto Server

Many frequently asked questions about Panopto can be found here: Panopto Articles

 
 

 

Working Remotely from Home

Best Practice

The day before you are going to work from home, connect to the VPN while on campus. This will ensure your software is up to date, and Global Protect has the correct settings and you have access. 

 

The recommended bandwidth for a VPN connect is 2.0Mbps - 4.0Mbps 

Check Your Bandwith Speed

How to connect to VPN

CCAC Laptops

Already have GlobalProtect installed. 

 

Non-CCAC Laptops 

This article should be used AFTER you have installed and setup the VPN software for the first time. Click here for the Install and Setup article

 

 

Windows

  1. Locate the GlobalProtect icon in the system tray - you may need to fully open the system tray to see the icon using the Show Hidden Icons option ^
    • If not in the system tray, look in the program list under “Palo Alto Networks”  
  1. Click on the globe, and a window will appear
  1. Click the Connect button
    1. VPN Connection will initiate
       
    2. This should open a new window to the CCAC SSO Login Screen
  2. Log in using your CCAC Username and Password
  1. Authenticate using the Two-Factor Authentication
  2. GlobalProtect will begin connecting
  1. You will see “Connected” once GlobalProtect fully connects to the VPN."

 

Once Connected 

It may take up to a 2 minutes, before your device can reach CCAC systems. You may need to close or refresh your window /application to log in or gain access. 

 

 

Ensure you are connected

You can always click on the GlobalProtect icon in the System tray to see if you are still connected.

 
 
 

 

 

 
 

 

Communications

Email

CCAC will provide you with a CCAC email address. Typically, it will be your NetIDusername@ccac.edu. Your email can be access through Outlook. All communications will be sent and recieved to your CCAC email address. 

Accessing your CCAC Email 

 

Don't Forget!

Create your Email Signature in Outlook 

 
 
 

Webex

Webex is our communication for instant messaging and quick chat communications. It is also a “soft phone” or a virtual phone to receive phone calls on your laptop. Webex should already be installed on your PC and you will log in using your CCAC email address. 

Learn more about Webex

 
 

Zoom

Transition to Teams

CCAC is currently transitioning to Microsoft Teams as our video conferencing communications tool. We encourage you to begin acclimating yourself to using Teams in preparation. Please see the Teams tab for more information on using Teams. 

 

 

Zoom is our video conferencing communication tool. Your desk monitor should have a webcam built into the top of the monitor.

Learn more about Zoom

 

You will need to create your Zoom account

Before you begin

You have an active CCAC Username (NetID) and Password


  1. Go to https://ccac.zoom.us/
  2. Click the Create button
  3. Enter your CCAC NetID Username and Password
  4. Click the Sign In button
  5. Your account has now been created!


Then you will need to sign into Zoom with your Account

Before you begin


Zoom Application (Computer/Laptop)

  1. Open the Zoom Application
  2. Choose the Sign In with SSO
  3. Type "CCAC" in the company domain field, click the Continue button
  4. CCAC's SSO screen will appear
  5. Enter your CCAC Username and Password
  6. Click the Sign In button
 

Smartphone App

Example Information

This example was done on an iOS/Apple Device. However, the directions will be similar to an Android or other device. 

  1. Open the Zoom App
  2. Choose Sign In option
  3. Choose SSO Option
  4. Type "CCAC" in the company domain field, click the Go button
  5. Enter your CCAC Username and Password
  6. Click the Sign In button
 

Browser

  1. Go to https://ccac.zoom.us/
  2. Choose the Sign in button
  3. Enter your CCAC Username and Password
  4. Click the Sign In button
 

Adding Another Account

Delete

If you have a personal Zoom account and already logged in or logged in as a guest, you can add your CCAC account to the Zoom application. 

  1. Click the Profile Picture
  2. Click Add Account
  3. Choose the Sign In with SSO
  4. Type "CCAC" in the company domain field, click the Continue button
  5. CCAC's SSO screen will appear
  6. Enter your CCAC Username and Password
  7. Click the Sign In button
Delete
 
 

Teams

Transition to Teams

CCAC is currently transitioning to Microsoft Teams as our video conferencing communication tool. You are welcome to start using Teams as your department permits, to acclimate yourself in preparation for the transition. Below is our Microsoft Teams Guide, which provides support resources for Teams. 

 

 

Please Note

While Microsoft Teams offers many features, this guide will focus on scheduling and running meetings. Teams is being used to replace Zoom, but will not replace Webex as our preferred chat and call application.

You may notice that Microsoft Teams offers a Teams/Channels App. You will not be able to create additional Teams/Channels; however, if you are an owner of a SharePoint site, you will have the option to create a Team for that site.  

 

Training and Resources

 
 

Scheduling a Teams Meeting

 
 

Starting an Instant Teams Meeting

Please visit Start an instant meeting in Microsoft

 
 

Managing your Teams Meeting

Please Note

Meeting management options are only available to organizers, co-organizers, and some option for presenters. These roles must be selected for meeting participants through the meeting options located in the meeting invite. 

 
 
 

Teams Meeting options as a Participant

 
 

Teams Recording Options

Clipchamp (editing your Teams meeting)

 
 

Advanced Meeting Protection

 
 

Webinars

 
 

Town Halls

 
 

Requesting Apps in Teams

For information on requesting Apps in Microsoft Teams, please log into the CCAC Supportal and use the Microsoft Teams App Request

 
 

Troubleshooting

Please Note

Please try the steps below to remedy your issue, but if you still need assistance, please submit a ticket in the CCAC Supportal or contact the ServiceDesk.

 
 
 

Microsoft Teams Apps

Planner

For more information, please visit Getting started with Planner in Teams

 
 

Shifts

Attention

For Microsoft Shifts, supervisors are responsible for backing up team schedules by using the export feature within the Shifts application. The ITS team does not have the capability to perform these backups. If exports are not completed regularly, there is a risk that shift data could be permanently lost if it is accidentally deleted.

 

For more information, please visit What is Shifts?

 
 

Panopto

For more information, please visit How to Enable the Microsoft Teams Integration for a User or Team

 
 

Events

Info

The Events app allows you to create and manage events from a unified hub. You can schedule a webinar or town hall from one centralized location. You can still create webinars in the calendar app in Teams.

 

For more information, please visit the following topics:

 
 
 
 

 

 
 

 

Applications

CCAC has many applications that make the college work as a whole; your department may use a specific application or a specific part of the application. You will need to work with your supervisor to learn specifically how your department uses the application. You can use the Help Center to find a quick how to guide or the Learning Communities to learn about a whole application. 

View the list of CCAC supported Software & Applications

 

Most Used Applications

Colleague   
CCAC's ERP Software

 

Navigate360  
CCAC's Student   
Advising Software

 

Formstack  
Online Forms

 

Perceptive Content  
Virtual Filing and Workflow
Ellucian (Colleague)

 
Navigate Student - Apps on Google Play

 
Formstack

 
Perceptive Experience - Apps on Google Play

See Help Center Articles

 

See Help Center Articles

 

See Help Center Articles

 

See Help Center Articles

 

Use of AI

Please note, with the use of AI, CCAC's data and Personal Identifiable Information (PII) could be accidentally exposed. Use the Artificial Intelligence Guide to become familiar with what is and is not supported. 

 

 

Training and Cyber Security

Locating the New Hire Trainings

Don't forget to log into the CCAC Learning Communities to see your assigned trainings. Your supervisor or the Office of Human Resources will be able to assist you with what trainings need to be completed. You can access these by going to the “Learner Home” or your “Transcript” and filtering what is due.

 
 

Cyber Security Trainings

 
 

 

Need ITS Help or Assistance

Contact the ITS ServiceDesk. We will create a ticket for your request or problem that is then assigned to the correct team to assist you. The ticket is trackable through the supportal and you are also able to leave notes, check the status, close the ticket and see past resolutions. 

Call: If there is an emergency and needs immediate assistance    
Email: If the situation can wait an hour or two. Provide full screen screenshots if possible. 
Help Center: A resource with step-by-step directions, pictures and videos.

Contact the ITS ServiceDesk

 

Supportal: Is a central hub, to request or submit a ticket. It also allows you to view the ticket's status, owner, etc. It will also allow you to reply and add other users to your ticket. 

Access the Supportal

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