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MyCCAC Hub

This article will help you access and navigate the updated MyCCAC Hub.

Upon clicking the tiles or the menu items, you may be presented with pages of information, SharePoint sites, Help Center articles, or the CCAC website.

 

Access the MyCCAC Hub

  1. To access the MyCCAC Hub, visit the following link:
    1. https://my.ccac.edu
  2. Click on Student/Faculty/Staff/Admin profile
  3. At the single sign on screen, enter your NetID username and password, then click sign in.

Example

 
 
 

General Navigation

  1. Navigation menu that contains the same links as the tiles, along with information for each functional area
  2. Tiles that contain information for each functional area
  3. Drop down menu that allows for arranging the tiles, searching, providing feedback, and logging out

Example

 
 
 

Arrange the Tiles

About the Arrange function:

Arrange the tiles by dragging them around on the screen to provide a more personalized experience

 
  1. Click on Arrange in the upper left corner
  1. Using the left mouse button, click and drag the tiles to arrange them to your liking
  2. After you are finished arranging the tiles, click on Done in the upper right corner
  3. If you wish to revert back to the original layout, click on Reset

Example

 
 
 

Searching

About the Search function:

Keyword search for information in the MyCCAC HUB

 
  1. Click on Search in the upper left corner
  1. Enter keywords and hit enter on your keyboard
  2. Click on any of the search results

Example

 
 
 

SharePoint Sites

  1. Information regarding the site will visible at the top
  2. There will be a button to return back to the MyCCAC Hub
  3. Quick links for access to helpful information
  4. Accordions, when clicked, will display document libraries and resource links. Click on these links within the libraries to open documents and websites
  5. Contact information

Example

 
 
 

Log Out

  1. Click on the drop-down arrow in the top right corner
  2. Click on Log Out

Example

 
 
 

Header Field Too Long Error Accessing MyCCAC

Why this Happens

This issue might occur if you try to access the MyCCAC site many times in a short period before you complete the sign-in. This adds too many cookies to the request, which in turn causes the HTTP request header to become too large.

Resolution

To resolve this issue, delete cookies in the browser. You will need to clear the browser's cookies, which is typically an option when clearing the cache. 

Clearing a Browser's Cache / Browsing Data

What is Browser Cache?

Clearing the cache and cookies from a web browser is an important first-step for almost any troubleshooting for internet browsing. The 'cache' is a tool used by your internet browser to speed up the page loading process. However, sometimes it can cause a problem when websites are updated and developed as files saved in the cache may conflict with what's actually coded into the website. Clearing cache and cookies is a way we can be sure that any issues you may come across are actually something wrong with the website, rather than inconsistencies caused by using different browsers.

Keyboard Shortcut Keys

Typically, pressing CTRL+SHIFT+DELETE while in the browser will bring the Clear Browser Data screen up.


Chrome (for Desktop  or Chromebook)

  1. Click the Tools menu (three dotted lines in the upper-right corner).
  2. Click History, a menu will pop out
  3. Click History 
  4. Select Clear Browsing Data from the left-hand side. 
  5. Set the Time Range set to All Time. Check-mark Cookies and other site data and Cached images and files and select Clear Data.
    Opened clear browing data menu with All time, cookeis and other site data, and cached images and files selected
  6. If on a Windows computer, close and re-open Chrome to save your changes. 
    If on an Apple computer, go to the Chrome menu on the top menu bar and select Quit for the changes to take effect.

For More Information on another device

Clear cache & cookies - Google Account Help

Chrome (for iPhone)

  1. Open Google Chrome on your iOS device.
  2. Click on the menu toolbar in the bottom right corner.
    Three-dot menu in bottom right highlighted in Google Chrome for iOS
     
  3. Select Settings.
    Settings highlighted in Google Chrome for iOS
     
  4. Select Privacy.
    Privacy menu highlighted in Google Chrome for iOS
     
  5. Select Cookies, Site Data, and Cached Images and Files. At the top, set the Time Range set to All Time.
    Menu showing "All Time", Cookies, Site Data", and "Cached Images and Files" selected in Clear Browsing Data menu in Google Chrome for iOS
     
  6. Click Clear Browsing Data at the bottom of the screen.
  7. Then confirm by clicking Clear Browsing Data again.
    Clear Browsing Data popup at bottom of Google Chrome for iOS
Delete

Chrome (on Android)

  1. On your Android device, open Chrome Chrome.
  2. Tap More More and then Clear browsing data.
  3. To delete browsing history (including open tabs), select a duration and then tap Clear data. The default duration is 15 minutes.
  4. To choose more specific types of data you want to delete, tap More options. Select the types of browsing data you want to delete and then tap Clear data.
Delete

Firefox

  1. Click on the Tools bar (three bars in the top-right corner). 
  2. Click History. 
  3. On the menu to the right, select Clear Recent History.
  4. In the Clear All History menu, select the time range to Everything. 
  5. Select the options: Cookies, Cache, Active Logins, Site settings, and Offline website data. 
  6. Under data, Site settings and Offline website data are checked. 
  7. Click OK. 
  8. If on a Windows computer, close and re-open Firefox to save your changes. 
    If on an Apple computer, go to the Firefox menu on the top menu bar and select Quit for the changes to take effect.
 

Microsoft Edge

  1. On your computer, Open Edge
  2. At the top right, Click the ...
  3. Click Setting
  4. Click Privacy, search, and services
  5. Under Clear browsing data
  6. Click Choose what to clear
  7. Choose All Time from the Time range drop-down menu
  8. Choose the following types of data to clear
    1. Cookies and other site data
    2. Cached images and files
    3. Site permissions
    4. Hosted app data
  9. Select Clear now
 

Safari (on Mac)

  1. Click on Safari on the top menu bar.
  2. Click Settings.
    Settings menu highlighted in Safari menu along top of macOS
  3. Click the Privacy tab.
  4. Click Manage Website Data...
  5. Click Remove All.
  6. Click Remove Now.
    Prompt to Remove Now after selecting Remove All in Safari Privacy menu in macOS
  7. Go to the Safari menu on the top menu bar.
  8. Select Quit to close Safari and save your changes.

Safari (on iPhone)

  1. Go to the Settings app on your device.
  2. Scroll down to the Safari menu.
  3. Scroll down and select Clear History and Website Data.
    Safari menu in iOS Settings with blue Clear History and Website Data highlighted
  4. A pop-up will come up verifying that you want to clear the History and Data. Select Clear History and Data.
    Clear History and Data popup on iOS
  5. The button for Clear History and Website Data will turn gray when cache and cookies have been successfully cleared.
Delete

Internet Explorer

  1. Click on the Settings menu in the upper-right corner.
  2. Click Internet options.
    Internet option menu highlighted in Settings in Internet Explorer
  3. Under the General tab on the upper-left-hand side, scroll down to Browsing history.
  4. Select Delete... 
    Browsing history section with Delete... button highlighted in Internet Options General tab
  5. Check the Temporary Internet files and website files, Cookies and website data, History, and Download History boxes.
  6. Select Delete. 
  7. Close Internet Explorer and reopen it for changes to take effect.


Alternative Method: Force Reload Single Webpage without Saved Cache

Shift + F5 is used to force reload a webpage, not using the cached files for that page. This will retrieve a completely new page. Note, the page may take longer to load because the data it loads is not from the cache files.

Delete