What is a Spam filter?
Spam filters are used to detect unsolicited and unwanted email and prevent those messages from getting to your inbox. CCAC uses the Outlook Spam Filter, which automatically detects unwanted messages based on user created rules, sender reputation, email patterns, and other factors. Sometimes an email you may be expecting might get sorted as spam, don't worry! You will be able to look at your blocked emails at any time by going to the Junk Email folder in Outlook and you can set the spam filter to never block emails from that sender using the instructions below.
How to release your emails from the Quarantine digest email
Emails from quarantine@messaging.microsoft.com
You may get an email or emails from quarantine@messaging.microsoft.com. These emails are part of the email quarantine digest which shows emails that were sent to you and categorized as spam, phishing emails of medium and higher confidence, or other emails that were automatically blocked by Microsoft. Please be vigilant when releasing or interacting with these emails.
- From the email, click on the Quarantine Page link, or go to https://security.microsoft.com/quarantine
- Click the check box to the left of the email you would like to release
- Click Release
Ho to whitelist a sender from the Quarantine digest email
- From the email, click on the Quarantine Page link, or go to https://security.microsoft.com/quarantine
- Click the check box to the left of the email whose sender you would want to whitelist
- Click More to open the dropdown menu
- Click Allow sender
Using the Junk Email folder in Outlook
How to block emails as spam or junk
- In your Outlook Inbox right click on the email you want categorized as spam or junk.
- Hover your mouse over the Block option in the right click menu.
- Click on Block sender.
Where to find your emails in the Junk Email folder
Emails marked as spam can be found in the Junk Email folder in the navigation pane of Outlook.
Outlook desktop application
In the Outlook program the Junk Email folder is on the left side of your application, as shown below.
Web version of Outlook
In the web version of Outlook the Junk Email folder is on the left side of your application, as shown below.
How to whitelist emails in the Junk Email folder
- Right click the email in the Junk Email folder you would like not to have categorized as junk.
- Hover your mouse over the Block option in the right click menu.
- Click on Never block sender.
