What Does Academic Email Migration Mean to a Student?
What it means is that the student's email address is going to change from yourusername@acd.ccac.edu to yourusername@ccac.edu. The acd portion of the email address will be removed. For example, timmy.testing@acd.ccac.edu will now be timmy.testing@ccac.edu.
Do you already have a CCAC email account?
If you already have a CCAC email account, you will be notified by email the 7 days prior to your mailbox migration and the migration date. You will also receive an email once your email account has been migrated.
How long will the migration take?
For an email account: it can take up to 8+ hours depending on the amount of data stored. This migration will take place overnight (EST) on the date specified in your email.
For the whole migration: ITS expects the project to take up to 4 months.
What happens to the information that is currently in my mailbox?
Your email, contacts, folders, calendar information, OneDrive, etc. will be migrated to your new mailbox. Should you use your email during the migration process (not recommended); ITS will do a quick re-migration check, at the end of the project, to ensure everything has been successfully moved.
What happens if an email goes to the old email address?
If an email is sent to your acd.ccac.edu inbox, it will be forwarded to your new inbox. ITS will communicate when the acd.ccac.edu mailbox is deactivated, and the sender will receive an undeliverable notification.
What happens if I sign in using the acd.ccac.edu email address?
After your mailbox is migrated, you will no longer have access to log into the old mailbox.
Do you use your CCAC account to access Office 365?
You will need to sign out of any Microsoft Office 365 products, such as Edge, Windows, etc., and log back in using the new email format.
Are you using CCAC Go or the Outlook Mobile App?
When using CCAC Go (preferred) or the Outlook mobile app, you will need to log out and log back in using the new yourusername@ccac.edu format.
Will my email address change in all CCAC systems?
Once your CCAC mailbox is updated, CCAC's ITS department will automatically update the college's systems, such as self-service, Blackboard, etc.
What if something is wrong or missing after I've been migrated?
Call (412.237.8700) the ITS ServiceDesk during business hours. The ServiceDesk will create a ticket and escalate it to the email migration team to investigate.