Use Case

Sending prospective or students not yet enrolled, email communications. Once an email is sent, the email is visible in the person's profile. These emails are tracked by a unique identifier and can be send out from a department if setup in Recruit. 

Type of Communication

• Email 

Best When to Send

• Mornings (9am-12pm) 10am being best
• Afternoons (12pm-3pm) 2pm being best
• From an Event Trigger

Other Information

• This system is owned my Admissions
• Can be used for events and event tracking
• Student funnel cycle can be tracked
• Emails can be plain text or styled, if styled coding is required
• Emails can be personalized, based on data points in Recruit

Use Case

Sending prospective or students not yet enrolled, text message communications. These messages can be a 2-way conversation, a reply/auto-respond or informational. Once a message is sent, it is visible in the person's profile for that specific department/program. 

Type of Communication

• Text

Best When to Send

• 12pm
• 2pm

Other Information

• Data analytics are available 
• The ITS department must setup a data feed and create a program before a message can be sent out. This may take up to 2 weeks. For other advanced text message campaigns, a 2-week notice is needed. 

More about Signal Vine

Use Case

Similar to a billboard, outdoor signage is a way to communicate with the public what is happening at that location or college wide.  

Type of Communication

• Static Graphic 

Best When to Send

• Continuously
• As event is taking place

Other Information

• Outdoor signage is not available at all locations
• Due to people driving by, amount of wording is limited

Request Outdoor Signage

Use Case

A website can be a great location to place all the information a prospective student needs in one place. A webpage can support text, videos, images, events, documents and more.

Type of Communication

• Webpage

Other Information

• This system is owned ITS, the pages are owned by the area/department
• Internal documentation or information not relevant to a prospective student/public should not be posted
• Google Analytics are activated on this website

More about CCAC.edu

Use Case

Provides the user with a link hub of information. This can be a webpage with images, links and other information, a direct link to another website, or a picture tile to highlight something that needs to be communicated.

Type of Communication

• Announcements
• Webpage
• Static Graphics

Other Information

• Owned by the ITS Department
• Data analytics are available but limited
• Picture tiles are limited to the amount and time displayed
• Push notifications are limited to quanity and time of day

More about MyCCAC Hub

Use Case

Sending students enrolled email and text message communications. Once an email or text is sent, the communication is visible in the person's profile. 

Type of Communication

• Email 
• Text

Best When to Send

• Email 
  • Mornings (9am-12pm) 10am being best
  • Afternoons (12pm-3pm) 2pm being best
• Text
  • 12pm
  • 2pm

Other Information

• This system is owned my Enrollment Services
• Provides a big picture to student communications
• Emails can be plain text with an attachment
• Campaigns can be created to help with engagement
• Text messages can be 2-way or 1-to-1 based on the number of recipients
• Personalization can be used

More about Navigate306

Use Case

Provides the user with a single location for internal information. This can be a webpage with images, links and other information, a direct link to another website, an announcement that also is a push notification for the mobile app or a picture tile to highlight something that needs to be communicated.

Type of Communication

• Announcements
• Push Notification
• Webpage
• Static Graphics

Best When to Send

• Early Morning (7 AM - 9 AM) 
• Midday (12 PM - 2 PM) 
• Early Evening (6:30 PM - 8:30 PM)

Other Information

• Owned by the ITS Department
• Data analytics are available but limited
• Picture tiles are limited to the amount and time displayed
• Push notifications are limited to quanity and time of day

More about MyCCAC Hub

Use Case

Similar to a billboard, digital signage is a way to communicate with the people about events happening at that location or college wide.  

Type of Communication

• Static/Video Graphics

Best When to Use

• Continuously
• 2 weeks before the event
• As event is taking place

Other Information

• Due to people walking by and the amount they can read at the time, word count and timing is limited

Request Digital Signage

Use Case

Similar to a billboard, a flyer is a way to communicate with people about events happening at that location or college wide. Many locations have a bulletin board posted to place a flyer.

Type of Communication

• Static Graphic & Text

Best When to Use

• Continuously
• 2 weeks before the event

Other Information

• Providing a QR code or information to learn more, such as a webpage, is a good idea
• Make sure all the information about the event is on the flyer
• You are responsible for removing the flyer once the event takes place

Use Case

Email is a digital form of communication. Once an email is sent, that email is placed in your sent mailbox, and into the recipient's inbox. Email can consist of text, links and graphics

Type of Communication

• Email 

Best When to Send

• Email 
  • Mornings (9am-12pm) 10am being best
  • Afternoons (12pm-3pm) 2pm being best

Other Information

• Be aware of ADA compliance
• BCC a large list of recipients
• Distribution lists are available through Outlook

Use Case

Mass Email Distribution uses Colleague data to build dynamic distribution lists. An email is designed and built out, once an email is sent or scheduled to be sent, it will go into the recipient's inbox. Email can consist of text, links and graphics

Type of Communication

• Email 

Best When to Send

• Email 
  • Mornings (9am-12pm) 10am being best
  • Afternoons (12pm-3pm) 2pm being best

Other Information

• Distribution lists are made using the data within Colleague
• ADA compliance built in
• Data Analytics with interaction with email

Use Case

Provides the user with a single location for internal information. This can be a webpage with images, links and other information, a direct link to another website, an announcement that also is a push notification for the mobile app or a picture tile to highlight something that needs to be communicated.

Type of Communication

• Announcements
• Push Notification
• Webpage
• Static Graphics

Best When to Send

• Early Morning (7 AM - 9 AM) 
• Midday (12 PM - 2 PM) 
• Early Evening (6:30 PM - 8:30 PM)

Other Information

• Owned by the ITS Department
• Data analytics are available but limited
• Picture tiles are limited to the amount and time displayed
• Push notifications are limited to quanity and time of day

More about MyCCAC Hub

Use Case

Similar to a billboard, digital signage is a way to communicate with the people about events happening at that location or college wide.  

Type of Communication

• Static/Video Graphics

Best When to Send

• Continuously
• 2 weeks before the event
• As event is taking place

Other Information

• Due to people walking by and the amount they can read at the time, word count and timing is limited

Request Digital Signage

Use Case

Sending employees text message communications. These messages can be a 2-way conversation, a reply/auto-respond or informational. Once a message is sent, it is visible in the person's profile for that specific department/program. 

Type of Communication

• Text

Best When to Send

• 12pm
• 2pm

Other Information

• Data analytics are available 
• The ITS department must setup a data feed and create a program before a message can be sent out. This may take up to 2 weeks. For other advanced text message campaigns, a 2-week notice is needed. 

More about Signal Vine

Use Case

When there is a college emergency related to weather, location specific circumstance, safety or other emergency related situations. 

Type of Communication

• Calling
• Text
• Email
• RSS Feed 

Best When to Send

As the event is happening

Other Information

All CCAC students and employees are automatically enrolled and withdrawn. Anyone can enroll into the communication, even if there is no affiliation with CCAC.

More about Rave Alerts