The error below can be caused by any of the following issues:

1. You accidentally entered the wrong information and will need to repeat the previous steps
2. You have previously created your CCAC NetID and may need to simply reset your password
   1. If you know your CCAC NetID Username, follow the “Resetting Your Password on Your CCAC NetID Account” steps.
   2. If you do not know your CCAC NetID Username, follow the “Forgot Username” steps.
3. If you have entered your information correctly, and feel you meet the criteria for a CCAC NetID but continue to receive the error message, please visit the Virtual Registration Welcome Center to confirm your date of birth, social security number and personal email address are correct
4. If you continue to experience issues please contact our ITS ServiceDesk